Last Updated: 2026/3/4
Company Information
▪ Company Name: Sanya Tuojin Cross-border E-commerce Co., Ltd.
▪ Representative: Liu Huali
▪ Tax ID: 91460000MAKA5UTW8W
▪ Address: Room 201, Comprehensive Office Building, Chenyue Building 1, Dayuecheng, Laoguoyuan Road, Jiyang District, Sanya City, Hainan Province (Centralized Office Area)
1. Warranty Coverage
Only products sold directly by our store are covered by warranty. We warrant against defects caused by manufacturing or material flaws, but not against damage from normal wear, improper use, or accidents.
2. Warranty Period
▪ Please check the product within 7 days of receipt and contact customer service if issues are found.
▪ Warranty period starts from the order date. See product description for details.
3. Application Process
▪ Contact customer service team and submit an application via email.
▪ Provide product details, proof of purchase, and description of the issue.
▪ Follow instructions to send the product to our address for inspection.
▪ We will respond within 48 hours after inspection is completed.
Contact information:
▪ Email: service@mail.shop.chicauraworld.com
▪ Phone: +86 18529073525